Privacy Policy

At Morbid Mystique, operated by Lushableyou, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website or purchase our handmade products. Please read this policy carefully. By using our site, you consent to the practices described below.

01 — Information We Collect Information We Collect

We collect several types of information in connection with the operation of our website and the fulfilment of your orders. This includes information you provide to us directly as well as data collected automatically when you browse our site.

Personal Information You Provide: When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:

• Full name and billing/shipping address
• Email address and phone number
• Payment information (processed securely through our payment partners — we do not store full card numbers)
• Order history and purchase preferences
• Messages, enquiries, and custom order details you send to us

Automatically Collected Data: When you visit our website, we may automatically collect certain browsing data, including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and referring URLs
• Device identifiers and cookie data

02 — How We Use Your Information How We Use Your Information

We use the information we collect for lawful purposes that are consistent with this Privacy Policy. Specifically, we may use your information to:

• Process and fulfil your orders, including shipping confirmation and delivery updates
• Respond to your enquiries, customer service requests, and custom order conversations
• Send transactional emails such as order confirmations and receipts
• Send promotional communications and newsletters — only with your explicit consent, and you may unsubscribe at any time
• Improve and personalise your shopping experience on our website
• Analyse site traffic and usage patterns to enhance performance
• Comply with legal obligations and prevent fraud

We will never use your personal information for purposes incompatible with those stated here without providing you prior notice and, where required, seeking your consent.

03 — Information Sharing Information Sharing

Morbid Mystique does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Shipping Carriers: We share your name and shipping address with our courier partners (such as USPS, UPS, or FedEx) solely to deliver your order.
• Payment Processors: Your payment information is transmitted securely to our third-party payment gateway providers. We use industry-standard, PCI-compliant processors and do not retain full card details on our servers.
• Service Providers: We may share data with trusted vendors who assist in operating our website, email marketing, or analytics — all bound by confidentiality agreements and prohibited from using your data for their own purposes.
• Legal Requirements: We may disclose information when required by law, to enforce our policies, or to protect the rights, property, or safety of Morbid Mystique or others.

04 — Cookies Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience, analyse site traffic, and support marketing efforts. The types of cookies we use include:

• Essential Cookies: Required for core site functionality such as shopping cart management and secure checkout.
• Analytics Cookies: Used by tools such as Google Analytics to help us understand how visitors interact with our site. This data is aggregated and anonymous.
• Preference Cookies: Remember your settings and preferences to provide a more personalised experience on return visits.
• Marketing Cookies: Used to show relevant advertisements and track the effectiveness of our marketing campaigns, with your consent where required.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect site functionality. For more information, visit allaboutcookies.org.

05 — Data Security Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. Our security practices include:

• SSL (Secure Socket Layer) encryption on all pages where personal data is entered or transmitted
• Secure, access-controlled storage of customer data
• Strict staff access controls — only authorised personnel with a need to know may access your information
• Regular review of our information collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying you promptly in the unlikely event of a data breach affecting your information.

06 — Your Rights Your Rights

You have the following rights in relation to the personal information we hold about you:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to any legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.
• Data Portability: Request a machine-readable copy of your data in certain circumstances.

To exercise any of these rights, please contact us at hello@morbidmystique.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

07 — Children's Privacy Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at hello@morbidmystique.com and we will promptly delete such information from our records.

08 — Changes to This Policy Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered customers by email where practicable
• Post a prominent notice on our website when changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes become effective constitutes acceptance of the revised policy.

09 — Contact Us Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. We're here to help.

• Email: hello@morbidmystique.com
• Phone: (336) 555-0100
• Address: Morbid Mystique | Lushableyou, Pleasant Garden, NC 27313, United States

We aim to respond to all privacy-related enquiries within 3–5 business days.