Shipping & Returns
Delivered with careDelivery Options
Shipping Information
Every order is carefully packed and shipped from our studio in Pleasant Garden, NC. We offer a range of delivery options to suit your timeline and budget.
Shipping Options
Good to Know
Easy Returns
Our Return Policy
We want you to love every item you receive. If something isn't quite right, our simple return process is here to make things easy.
What Can Be Returned
We accept returns within 14 days of delivery. To be eligible, items must meet the following conditions. Please contact us before sending anything back so we can guide you through the process.
- Unused and unopened items in their original or equivalent packaging
- Items returned within 14 days of the delivery date
- Items accompanied by a return authorisation from our team — please email us first
- Items with original packaging are strongly preferred; please retain all packaging materials until you are satisfied with your order
- Custom or personalised orders — these are made uniquely for you and are non-returnable once production has started
- Opened or used body care products (body scrubs, bath & body items) for hygiene and safety reasons
How to Return an Item
Received a Damaged Item?
We take great care in packaging every order to arrive safely. In the rare event that something is damaged in transit, we've got you fully covered. Here's exactly what to do:
- 1 Photograph the damage — take clear photos of the damaged item and, if possible, the packaging it arrived in. This helps us file a claim with the carrier and ensures we resolve your issue quickly.
- 2 Email us within 48 hours of delivery at hello@morbidmystique.com with your order number and photos attached. The 48-hour window is important so we can coordinate with the carrier.
- 3 Choose your resolution — we will offer you a free replacement item shipped at no additional cost, or a full refund to your original payment method. The choice is yours, no questions asked.
Our Guarantee: If your item arrives damaged, we will make it right — full stop. Your satisfaction is not negotiable at Morbid Mystique.
